Terms & Conditions – Kindori Moments Sdn Bhd (796564-U)

Terms & Conditions

1. Shipping Policy
  • Ships Time Orders received will be processed and delivered to your door step by date select.
  • Shipping Coverage Orders are shipped within West Malaysia only. We do not ship to P.O. Box address.
  • Shipping Cost is calculated and displayed on the Checkout page before you complete your order.


2. Refund Policy
  • Order and payment made are not refundable.
  • You must ensure that the delivery address provided to us in your order is within our coverage area.
  • Should an address provided is not within our coverage area, we will only be able to give full refund to you in cash voucher with 12 months validity.
  • Any cash refund to your bank will incurred a deduction of 5% bank processing fee from the purchase total amount.
  • Order/s could be voided if information given is incorrect or purchaser/receiver is not contactable.
  • The management has the right to cancel or refund any order placed given notice for whatever unforeseen reason that it’s deem to.
  • Any cancellation and changes related to the order you are required to give us at least 48 hours of notice prior to the delivery time.
  • For customized product order, no cancellation or changes can be made after payment made.

3. Return Policy

No return will be allow during receive in good condition. For more information pls refer to delivery & shipping policy.

4. Privacy Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes: To deliver products that you purchase from our website. To inform and update you on the delivery of the product and for customer support purposes; To provide you with relevant product information; To process your orders and to provide you with the services and information offered through our website and which you may request; To allow us to administer your registered account with us; To conform to legal requirements or comply with legal process; To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by ipay88.

The personal information we collect may include your: Name, Telephone Number, Mobile Number, Delivery Address, Billing Address & Email Address

Information Security We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.