Frequently Asked Questions
Our purpose is to deliver meaningful & touching moments to your loved ones, by offering a range of healthy ice cream cakes selections that are preferred by many.
We can categorically state that all ingredients used at all our kitchen are halal certified either by Jakim (Department of Islamic Development Malaysia) directly or through Jakim-recognised halal certification bodies and authorities.
(Note: As we moved our central kitchen, we are still in the midst of re-applying for HALAL certificate.)
Kindori Moments is using the state-of-the-art blast freezing technology.
So, what is “blast freezing” technology?
Blast freezing, the state-of-the-art freezing technology that we use at Kindori, allows fruits to be frozen solid within minutes. This enables to retain the vitamins, enzymes and nutrients in our products.
The Food Safety America acknowledges that one of the benefits of blast freezer is that it can help to preserve the nutrients and natural quality of the food/ fruits. Another benefit of blast freezing is that it acts as one of the most effective weapons in fight against bacteria. When the temperature is lowered below freezing point, the growth of micro-organisms decreases rapidly. This is due not only to the lowering of the product temperature but also to the reduction in free liquid water activity.
Delivery costs vary depending on the destination and total purchase value of the order. You may check the delivery cost by selecting the delivery option (please select the delivery date) at the checkout screen. Our system will show the delivery fees based on the delivery address with postcode that you input (which our system segregates by "area"). General guide as follows:
· Area 1 Delivery Charges is RM25, FREE delivery for order RM200 and above;
· Area 2 Delivery Charges is RM35, FREE delivery for order RM300 and above, RM15 for order RM200 and above;
· Area 3 Delivery Charges is RM45, FREE delivery for order RM400 and above, RM25 for order RM200 and above RM15 for order RM300 and above;
· Area 4 Delivery Charges is RM55, FREE delivery for order RM500 and above, RM35 for order RM200 and above RM25 for order RM300 and above RM15 for order RM400 and above.
(NOTE: Above is for majority Klang Valley areas only. For outstation customers, kindly whatsapp us directly. Thank you.)
Our delivery time period is usually between 10AM-6PM unless otherwise requested, delivery outside these hours will come with extra charges.
All the frozen products are delivered in cooler box with sufficient ice packs to keep the products in good order. We will inform our customer in advance to notify the delivery.
We normally pack more than enough ice packs for customers; however, we strongly encourage customers to store the cakes into freezer once receive.
The dry ice packs that we use are with latest technology, imported from Australia. First, for our customers’ safety. Second, to ensure the ice cream cakes are of original shape and coldness when they arrive in customers’ hands. Finally, it is everyone’s responsibility to do the best to protect the environment. The traditional CO2 dry ice is made of carbon dioxide gas, converted into liquid form and become solid dry ice through pressurized and refrigerated process. This type of dry ice is generally not toxic; however, it can be pretty dangerous both to handle as well as to inhale, especially in a small space that isn’t well-ventilated. As dry ice melts, it turns into carbon dioxide gas…
Therefore, we had stopped using traditional CO2 dry ice for a while now.
With the intention of connecting and serving with our customers better, we have just relocated to our new headquarter to below address:
Situated near the KL town centre, our new headquarter is a double storey shop-lot where
G-Floor: Shop front & central kitchen
1st-Floor: Event hall & office
Shop front is beautifully decorated with the theme of “connect with nature”. The idea is originated from the ice cream ingredients itself eg: fresh frozen fruits (natural). We cater and run special events such as birthday celebrations, workshops, gatherings, networking event and private parties. We work with you to create a uniquely tailored event to suit your needs.
Contact us for more information how we can help you to organise a memorable event.
It depends on how many people/ servings the cake needs to serve. The charts below are some useful guides for you:
Special Design Cakes:
Our team continuously develop new yummy ice cream cake flavours for our customers. At the moment, we have 14 cake flavours available and more to come :)
Current flavours are:
If you are new customer (eg: Haven’t registered before) – Click “Continue to register”.
If you are existing customer (eg: You have registered before) – Enter email address & login password, click Login.
When you see the item you want to purchase, Click “Add to Cart”
For those items that you want to select specific flavour/ sub-quantity, example below\ then Click “Add to Cart”.
Once done, Goto your shopping cart – You can “View Cart” or “Checkout”.
Select Delivery option – Whether it’s self pickup or delivery service. (Refer Delivery fees chart for details)
Self Pickup Example – Refer screenshot below.
Once all details are filled, continue to Payment:
Select your payment option – by credit card/ online banking. Select “Bank Transfer” if you prefer to perform instant transfer separately.
(If so, please provide Order number in your transaction comments.)